top of page

FAQs

Here's the answers to some frequently asked question.

Not finding what you're looking for? Reach out for assistance!

What is the cost per session?

Each Therapist sets their own session cost.

How do I pay?

Once you have spoken with a counselor and set up a first appointment, your counselor will send you a packet of client paperwork which will include the necessary instructions to put a credit card on file.  Having a credit card on file is required, even if you typically pay for services with cash or check. If you want to pay for a session in cash or check, the session will have to be in person.

Can I use a HSA card?

As long as your HSA card can be run like a traditional credit card, you can use it to pay for your appointments.

Do you accept insurance?

Insurance is dependent on the individual therapist and will need to be discussed with them. This information can be found on each therapist page. If your therapist is not in-network with any insurance providers, they will be happy to provide you with receipts (called a “Superbill”) so you may file for reimbursement from your insurance company.  Some insurance companies will reimburse some percentage of the money you spend on therapy; however, we cannot guarantee that your insurance company will reimburse you for Alive Austin services. If you would like to consider this option, please call your insurance company to ask them how it works and any requirements they have for services to be eligible to be reimbursed, such as a certain licensure or a diagnosis. You will need to let your therapist know of any requirements before you begin services.

What kinds of clients do you see?

We provide Individual, Couples, Family, and Group Services to any person located in Texas.  We primarily serve people who live in the Austin and surrounding areas and can provide teletherapy services to any person living in the state of Texas.

Do you provide therapy for minors/ children/teens?

Yes, but it is dependent on the individual therapist.

Can I request therapy for someone other than myself?

No, the person who will be the client needs to fill out the request form themselves, and they will be the point of contact for setting up the sessions.  You may aid someone in filling out the form, but ultimately the client will need to be the one to submit the form and discuss services with the counselor. 

However, as the guardian of a minor (an individual under 18), you can request counseling for them. 

Do you provide psychological assessments?

No, our therapists do not provide psychological assessments.

What can I expect from the first session?

In the first session, your counselor will begin by reviewing the paperwork that you signed, including things like your client contract, confidentiality agreement, and Good Faith Estimate.  As the session proceeds, your counselor will ask you questions to gain a better understanding of your work life, romantic life, identity, social history, medical history, etc. This assessment may last as long as the first three sessions depending on how much information there is to gather.

Do you have a telehealth option?

Our counselors see clients both in person and via telehealth. Please discuss with your therapist what telehealth options will work best (phone, Zoom, FaceTime, etc.)

bottom of page